You must first attempt to resolve the dispute with the operator by contacting the relevant department responsible for handling disputes. If after you have done this you remain dissatisfied, you can then refer the dispute to the Service.
Yes - as long as you have not negotiated a compromise with the bookmaker. If you reach an agreement with the bookmaker we would expect both parties to honour it and agree not to take the matter further.
IBAS does not have a formal appeals procedure but we will sometimes re-visit a case if new information is provided or to explain a particular point. We will not review cases if no specific arguments are made regarding the original ruling.
That very much depends on the nature and complexity of the dispute and the chain of communication involved to offer an informed ruling.
No, they are not. However, we are in a new era now where bets are seen as binding contracts, so as an adjudication body, the independent view of the panel would have some weight in any legal dispute between a company and customer.
The nature of adjudication requires that all submissions and liaison with IBAS must take place in writing. A clear, concise record of the dispute and associated correspondence can then be validated.
No. Compensation is not a consideration or part of the IBAS remit. When you agree to the terms and conditions it is clearly defined that we are offering you dispute resolution procedures whilst not considering compensatory measures at all.
Attendance at Panel meetings would not be practical and is not part of the service offered to either party to the dispute.