The IBAS office remains closed. Working from home has created no substantial delays to the dispute process, but it has presented some difficulties in receiving and processing letters and telephone calls.

We are finding that while we are able to progress new and existing disputes, it is taking us a little longer to acknowledge new disputes or the receipt of new evidence. Additionally, we may not be able to update you as frequently as we would like.

You can help us manage our workload by not telephoning our office, except where there is an urgent need to have a dispute addressed. We are receiving letters but these are being redirected and we have found that some have taken significantly longer than usual to reach us. Please contact us by email wherever possible, using:

Like many of you, our team are working in what remain unfamiliar and sometimes difficult circumstances, so please be considerate when contacting us. Thank you for your ongoing patience and understanding.



Total Value of Payments Awarded or Conceded to Customers in 2019.
Total Requests for Adjudication.