IBAS Welcomes Publication of Government's Gambling Policy Paper

The Government’s support for a single complaints handling body, in the form of an ombudsman is welcome. This is the best approach for fairness for consumers and protecting their rights.

IBAS has 25 years of experience in independently reviewing consumer complaints about gambling businesses and providing advice to businesses and regulators on future dispute avoidance. We have developed plans for how our service could be transformed into an ombudsman in little more than 12 months, and we look forward to having the opportunity to work with a range of stakeholders in the days and weeks ahead to set out our vision for a gambling ombudsman that would deliver fast, efficient and knowledgeable dispute resolution on a wider range of complaint issues than those covered by existing ADR standards.


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