IBAS is an indpendent ADR (Alternative Dispute Resolution) service, specialising in disputes between licensed gambling businesses and their customers. We operate in accordance with the requirements of the Digital Markets, Competition and Consumers Act 2024.
Our role is to provide independent review of consumer gambling disputes which cannot be resolved between the business and consumer directly; we have received over 109,000 formal requests for ADR, upholding complaints or finding compromise which has delivered more than £8,000,000 to consumers.
Our service is free for consumers and decisions are made by gambling-specialist adjudicators. Gambling businesses are bound by our rulings, up to £10,000/€10,000.
Our team consider the arguments and evidence of both parties, the company’s terms and conditions, consumer contract law, and common sense principles to make fair and impartial decisions.
