IBAS: Independent Betting Adjudication Service
Have a claim?

Values and Objectives

Our Values

Our values are at the core of who we are and guide everything we do. 

  • Championing Fair Play – Promoting fair and transparent business practices terms in the gambling sector
  • Timely – We aim to resolve your dispute as quickly as possible
  • Open and Honest – We are truthful and direct in all our work
  • Fair and Unbiased – We always take an independent view and consider all the facts as presented
  • Clear Communication – We communicate clearly and concisely and avoid jargon where possible, encouraging others to do the same
  • Consistent – We aim to apply consistent standards so that similar circumstances result in similar decisions
  • Professional – We act professionally in all we do, behaving ethically, with respect and integrity

Our Objectives

  • To resolve disputes between licensed gambling operators and their customers as quickly as possible while making sure all arguments and issues are thoroughly examined
  • Signposting consumers to relevant agencies when we are unable to take on their gambling dispute
  • To provide advice to gambling operators about how to effectively handle customers’ complaints
  • To assist regulators or other appropriate authorities to identify the need for new laws or licence conditions to prevent repeated poor industry practice

Latest News

Catch up with the latest News, Features and Press Releases from IBAS