IBAS: Independent Betting Adjudication Service
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IBAS appeals process

Advice if you are unhappy with an IBAS decision

If you disagree with an IBAS decision, you have the option to appeal. An intention to appeal must be made within 10 days of receiving the original decision and the formal appeal must be submitted within 20 days of the original decision, or the case will be closed and the original decision applied.

This must be submitted using the same means of communication used to submit the original case, i.e. through our claims portal if the case was submitted online or in writing if the claim was submitted by post.

Online, appeals can be lodged within the ‘Communication’ tab of the Case Management System (TIZO) as either a portal message or an e-mail.

An appeal will only be considered if it has a reasonable chance of success. This means that the appeal must be based on one of the following grounds:

  • The original decision was incorrect because previously submitted evidence was misunderstood.
  • The original decision was unjust because previously submitted evidence was overlooked.

The Appeals Committee will review the full case file, including any points raised in the appeal. They may ask additional questions of both parties before reaching a final decision. The decision will be communicated in writing by the Head of Adjudication.

Please note that an appeal will not be accepted if either party simply disagrees with the original decision, or if new evidence is submitted that could have been provided earlier in the dispute resolution process. Additionally, an appeal request may be declined if it is effectively a request to re-examine the factual investigation already conducted by the Panel.

We encourage everyone to think carefully before submitting an appeal to IBAS, as you are only allowed one appeal request.