IBAS: Independent Betting Adjudication Service
Have a claim?

How IBAS works

We resolve disputes between licensed gambling operators and their customers.

Before our Adjudication Panel begins to look at the detail of any dispute, they will ask you to confirm that:

  • You have made every reasonable effort possible to resolve the dispute before speaking to us
  • You agree to comply with our terms and conditions. In the case of the gambling business, this requires registering the company with IBAS.

We have a video that explains what IBAS is or you can view our procedures below.

Watch Overview
Do I have a claim?

IBAS is User Friendly

We simplify the process by reducing paperwork and meetings. Our service is free and available to all customers with a gambling complaint.

Our Adjudication Panel reviews written submissions from both parties instead of conducting face-to-face hearings.

Submit a statement

You can submit your statement and any relevant evidence online or by requesting a form through our office.

Just the facts

Decisions are based on the facts of the case, not the quality or style of presentation.

The legal side

Legal representation is not necessary but can be used if desired. If a third party represents you, we will require a written statement to confirm that the other person is acting with your consent and support.

Procedures

Choose a path below to see the procedures that IBAS follows.

Latest News

Catch up with the latest News, Features and Press Releases from IBAS