As well as a fair, thorough and knowledgeable adjudication service, we hope to offer a satisfactory service to all users, both consumers and operators.
If you believe that an IBAS adjudication is factually incorrect or has failed to take into account key information which has the potential to alter the Adjudication Panel’s decision, please click here for details of our appeals procedure.
If you have a different type of complaint about the IBAS service, for example if you believe that we have treated you unfairly or unreasonably, you can send a complaint in writing which will be considered by the IBAS directors. To do this, please send a letter or email to the addresses below.
The directors will assess whether the complaint is justified and, if so, will investigate it and write to you with details of their conclusions and outcomes.
Please address your complaint to:
PO Box 62639
Or you can send an email to: firstname.lastname@example.org
If you remain dissatisfied by the outcome of the IBAS complaints process, you can consider complaining further to the Gambling Commission, our nominated Competent Authority in accordance with the requirements of British Alternative Dispute Resolution (ADR) regulations.
Details of how to complain to the Gambling Commission can be accessed here.
If you wish to register your business with IBAS, please apply for registration by clicking here.