How can we help?
Our expert adjudicators will consider the facts of your dispute and whether you have been treated reasonably or unreasonably, taking into account the business’s terms and conditions, applicable consumer law and regulatory guidance relevant to the disputed transaction. Any company registered with IBAS agrees that our decisions will be binding on them, up to a total value of £10,000. To learn more, visit here.
Do I have a claim?
Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.
For Consumers
Before submitting a complaint form, find helpful tips in our General Consumer Advice section, especially if it’s your first time disputing a gambling transaction.
For Operators
Our dispute avoidance advice can help you prevent customer complaints. Take a look to avoid potential issues.
Latest News
Catch up with the latest News, Features and Press Releases from IBAS
IBAS Approached by Rule-Comparison Initiative
IBAS’s Jim Cremin reflects on a new website designed to provide at-a-glace comparison between the differing rules of leading sports betting providers.
Spygate: The Repercussions for Football Clubs and Bettors
IBAS Panel Member Kevin Pullein reflects on how the dramatic twist to the 2025/26 Championship play-offs affected three clubs and many more bettors.
