How can we help?
Our expert Adjudication Panel will consider the facts. They will consider whether you have been treated unfairly or unreasonably, taking into account the company’s terms and conditions, general principles of consumer law and any specific regulatory instructions relating to the type of bet you placed, or game you played. Any company registered with IBAS agrees that our decisions will be binding on them, up to a total value of £10,000. To learn more, visit here.
Do I have a claim?
Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.
For Consumers
Before submitting a complaint form, find helpful tips in our General Consumer Advice section, especially if it’s your first time disputing a gambling transaction.
For Operators
Our dispute avoidance advice can help you prevent customer complaints. Take a look to avoid potential issues.
Latest News
Catch up with the latest News, Features and Press Releases from IBAS
The Good, Bad and Unavoidable of Shots Betting in Early Games at the 2026 World Cup
Curse of the Golden Boot: World Cup Betting Pitfalls
IBAS Panellist Kevin Pullein examines some of the issues likely to surface in our work during the 2026 FIFA Mens Football World Cup.
Laws of football v Rules of football betting
IBAS Panellist Kevin Pullein, looks at how some of football’s lesser-known laws affect the settlement of bets.